Hire T&Cs

Hire Terms and Conditions

To the Leasee,

By submitting a booking or payment online (or in person), you are agreeing to comply with the following terms and conditions.

The Terms and Conditions below apply to all items being hired including BAGS, BELTS and HEADPIECES.

Hiring
1. You will need to provide your full name, email, phone number and credit/debit card details. All information will be stored securely and is not issued to any third parties. Your email will be added to our mailing list, you have the option to unsubscribe at any time.
2. Full payment is required to secure and confirm your booking.
3. Standard booking periods are from Thursday (delivery and pick up day) to Monday. Week day or extended hire is available upon request and may be subject to additional charges.

-Local Pickup
Items can be picked up from Style Hutt Hire Boutique in Adelaide or Envy Attire Hire in Mount Gambier
a. All items must be returned to the store by 3pm Monday unless other arrangements are made.
b. If not returned by 3pm Monday – $35 late fee charged.
c. For every additional day it’s late – $50 per day is charged.

-Interstate Delivery
a. All items are to be posted back no later than Monday before 5pm in store at a Post Office with the original packaging.
b. If not sent back by 5pm Monday – $35 late fee charged – tracking details will be used to confirm this.
c. For every additional day it’s late – $50 per day is charged.
d. In the event that delivery costs exceed $25 the customer will be required to cover the cost of return postage.

 

Repairs/Returns
1. Do not attempt to wash or repair your item, the hire cost includes professional cleaning and maintenance if required.
2. In the event that the item is not returned (more than 3 days late), and you have made no attempt to contact Adorn Collection your credit card will be charged with the full RRP of the item hired along with any late fees.
3. Insurance will cover minimal damage under $50. Your credit card will be charged if the repair cost exceeds this amount. Under 18 years of age MUST select the Hire Insurance option for their booking to be approved.
4. It is a requirement that items are sent back with the original packaging at a post office before 5pm. Items must be lodged over the counter – it is strongly advised that the leasee keep the ‘lodgement receipt’ in case of missing items or delayed delivery.

 

Refunds
1. Hire fees and postage costs are non-refundable for change of mind. A credit note or exchange will be issued if the customer changes their mind, subject to availability.
2. Bookings made with discounts or coupons can not be transferred to another date. A credit note for the order amount will be issued if the booking requires cancellation or an exchange.
3. Cancellations require at least 3 days notice and at least 5 days if postage is required.
4. If the hire fee of the chosen item is less than the original hire cost, the difference cannot be refunded. If the cost is more than the original hire, the difference is to be paid before the booking can be confirmed.
5. All requests for refunds in extreme circumstances will be reviewed and in most cases a credit note will be issued.
6. Credit notes are valid for 12 months.

 

Damaged/Missing Items
**It is the responsibility of the leasee to check for damages and notify Adorn Collection prior to use if there are any discrepancies with the item and the Condition Report.***
1. If the item has been damaged by any means and requires repairs, a fee (repair cost plus postage) will be charged to your credit card/debit card if insurance has not been purchased. A damage report will be sent and outline the repairs and cost required.
2. If insurance has been purchased and the repair cost exceeds the covered amount ($50) the remaining balance will be charged to your credit card.
3. If the damaged item has been booked and the item will not be back from repairs in time, an additional hire fee will be charged.
4. In the event that the item is not returned in a usable condition, the lessee is responsible to cover the cost a replacement along with the applicable late fees. The leasee will be charged the RRP of the item, or the full amount in which the item was purchased for. What is considered ‘usable’ or ‘completely damaged’ is up to the discretion of the business owner.
5. If packaging or item parts (such as keyrings, chains, boxes or dust bags) are missing a fee will be applied to cover the replacement cost of the item/s.

 

Hire Postage
1. The customer is responsible for the return cost of items whether they purchase postage with their order or choose to source their own method of delivery.

2. Orders that require postage must be placed before 5pm on Tuesday. Adorn Collection takes no responsibility for ‘late send out’ items that don’t arrive on time without prior negotiation. In this case if the customer is warned that delivery may not occur on time and accepts the risk they will only be issued with a credit note for the full order amount (postage and hire cost).

3. Where Australia Post (or the delivery company) is at fault for delayed delivery the postage cost TO the customer will be refunded (half of the full postage cost). A credit note will be issued to cover the hire cost of the item.

4. If Adorn Collection is at fault for delayed delivery a full refund (postage and hire cost) will be issued.