FAQ’s

WHAT IS THE ORDERING PROCESS?
The process varies depending on the customer and their requirements. 4 weeks notice is required for all orders unless they are a pre-negotiated ‘rush’ order (which incur an additional fee).
The sequence of ordering is outlined as follows….

– INQUIRY / ORDER FORM
– DEPOSIT
– DESIGN CONSULTATION & SKETCHES
– CREATE
– FULL PAYMENT
– ITEM SENT

 

WHAT INFORMATION IS NEEDED TO PLACE AN ORDER?
Please provide as much information as possible when ordering. This will help me to match your preferences with a co-ordinating design.
Colours – Meeting in person at my home studio or sending a sample is the best way to provide the most accurate colour match.
Material preference – A general rule is heavy materials are for Autumn-Winter (ie. felt) and light materials for Spring-Summer (ie. sinamay).
Style – View a sample of past designs in the millinery gallery page for inspiration. Some shape examples are button, beret, pillbox, pie, fez, free form sculpture etc. Begin by looking in my gallery of completed work for styles that suit what you are looking for.
Please note I do not make copies of other milliner’s work!
Likes/Dislikes – Feathers, flowers, size, shape etc
Securing/Wearing – A comb and elastic are standard. Wire headbands/prongs are available. Provide your hair colour to match to an elastic.

 

HOW MUCH DEPOSIT IS REQUIRED?
A non refundable $60 deposit is required to confirm all orders.

 

HOW LONG DOES IT TAKE?
The time to make a piece varies (allow at least 4 weeks). Please provide a date for when the piece is required.  Less than 2 weeks ‘rush’ orders are by negotiation and incur a $60 fee. Every effort is made to provide updates so customers are informed as the piece takes shape.
Delivery – Australia Post (prices from $25 – $35 express). This includes a hat box for storage. Smaller items are approx $15 and are sent in a postage box to avoid damage during transit.

 

HOW DO I WEAR IT?
This will depend on the style. Here’s a few basic tips…

Hide your hat elastic under your hair…

Put your headpiece on. Pull the elastic until it’s secure around the back of your head. Loop it through the headband and tie it off.

 

Never ever wear the hat elastic under your chin. Always wear it at the back of your head

CAN I PURCHASE GIFT VOUCHER?
Yes these are available any time of the year. They have a 12 month expiry and are not redeemable for cash.

 

SHOULD I PLAN THE OUTFIT OR THE MILLINERY FIRST?
It’s completely a personal choice. Designing something with an outfit in mind does help when colours and style options are being planned. However if you see an amazing ready to wear piece then buy it and plan your outfit around that.

 

HOW MUCH DOES IT COST?
Pieces vary in price depending on materials and time. Small pieces start at $100 and may go up to $400. Feel free to discuss your budget requirements with me as I am able to tailor my methods and materials to suit your needs.

This is an example of how the cost of items are calculated…

 

HOW DO I STORE MY MILLINERY?
Please store your millinery in a hat box to protect it from dust, fading and ageing. Use the tissue paper provided for cushioning to keep the original shape (especially for lace headpieces). Hats with large brims should be kept flat with tissue paper inside the crown.

NEVER keep your millinery in the car or the sun – never leave them in a hot place or the shape will distort due to the heat!

 

CAN I RETURN AN ITEM?
No. Refunds are not given for change of mind – only if the item is faulty. See the Disclaimer and Policies page for more details.

 

WHERE CAN I FIND OUT MORE INFORMATION ABOUT WHAT TO WEAR TO THE RACES?
Visit Racewear Carousel for a list of labels and businesses or find more fashion inspiration on the styling blogs.