Hire FAQ’s

You must ensure you read our Terms and Conditions before booking. Your payment confirms you have read and agree to the Terms and Conditions.

How do I book?
-Choose your item, select the required date from Thursday (bookings can be made with Thursday, Friday or Saturday as the delivery/pick up date), choose your insurance option and click ‘Book Now’.
All standard bookings are from Thursday to Monday and the calendar will automatically block out the time period when you select your start date, no need to click an end date.
-Select HIRE EXPRESS shipping or LOCAL PICK UP and proceed to the payment gateway.
-If you’d like to book a bag and millinery simply add each item to the cart and pay together in one transaction.

When is the latest I can book?
-Interstate bookings close on Tuesday to allow for postage for guaranteed delivery by Thursday (unless other arrangements have been made). Any bookings made from Wednesday may not arrive until Friday – this is dependant on the area and location being sent to.
-Local bookings can be made any time up until Saturday morning.

How do I pay?
For security reasons you are required to pay via credit card for hire bookings.

Do I need insurance?
It is always advisable to purchase insurance as accidents do happen. The optional insurance fee covers minimal damage and repairs up to the amount of $50. If damages exceed this amount then your credit card will be charged the difference. If no insurance is selected then you are liable for the full cost of all repairs. An example of damages may include chain breakage, scratches, loose stitching, missing parts or extra cleaning due to stains.

How long can I hire for?
The standard hire duration is from Thursday to Monday (5 days). Items must be returned on the Monday to allow for repairs/cleaning before the next hire. If you require an alternative hire duration/day please get in contact to discuss the details further.

Can I book an extended time?
Yes. For extended hires please get in contact to book in the extended dates. Discounts for each week you hire are applied to the full weekly hire cost.
For example: Hire cost = $95.00
Week 1 – pay 100%     = $95.00
Week 2 – get 25% off  = $71.25
Week 3 – get 35% 0ff  = $61.75
Week 4 – get 45% off  = $52.25

Do you post?
Yes, express postage is available Australia wide or you can choose the local pick up option. HIRE postage includes express delivery and return costs. Any return delivery costs above $25 must be paid by the customer.

Can I pick up my item?
Yes, items can be picked up at Style Hutt Hire Boutique (Somerton Park, Adelaide) or at Envy Attire Hire (Mount Gambier) on Thursday (early Wednesday pick ups must be requested via email or added into the notes when booking).

When will my items arrive?
Items are sent on Monday or Tuesday and are due to arrive on Wednesday or at the latest Thursday (for some areas that are outside the guaranteed next day delivery zone for Australia Post).

When/How do I return the items I have hired?
Packages include a self addressed postage bag. Send your items back no later than 5pm Monday with the original packing. Local drop off returns are also due back before 3pm Monday. Items being posted must be lodged over the counter – it is strongly advised that you keep the ‘lodgement receipt’ in case of missing items or delayed delivery.

What happens if I don’t return the item or it gets damaged?
You will be automatically charged a late fee if the item is not returned on time. Repairs or full RRP replacement costs will be charged to your credit card. Please treat the item as if it was your own to avoid any extra charges. Keep in mind that items may be booked back to back, a late return that results in a late hire pick up will result in additional fees. By agreeing to the terms and conditions you authorise Adorn Collection to process charges to your credit card/account in the event of damages or failed returns.

Are the bags authentic?
Every effort has been made to ensure that bags in the hire collection are authentic and of the highest quality. Items are carefully chosen and sourced from various sellers and trusted websites. Where possible evidence of authenticity is sighted before purchase.

Can I get a refund?
Hire fees are non-refundable unless items are faulty. For cancellations a credit note will be issued. A minimum of 3 days notice must be given to allow for postage and delivery. Credit notes have a 12 month expiry from the date issued.

If you are unsatisfied in any way with your item please get in touch asap as all customer inquiries are treated with the utmost importance.