You must ensure you have read our Terms and Conditions before booking. Your payment confirms you agree to the Terms and Conditions outlined below.
How do I book?
-Select your arrival or pickup day on the calendar (available dates are purple) – booking duration is 4 days. Input the date of your event and click ‘Book Now’. The calendar will automatically block out the time period when you select your start date, no need to click an end date.
-Select HIRE EXPRESS shipping or LOCAL PICK UP and proceed to the payment gateway.
If you’d like to book a bag and millinery simply add each item to the cart and pay together in one transaction.
I clicked BOOK NOW and I can’t see my booking
If you have clicked on the BOOK NOW button and the item is now showing up as pink (booked) your booking will now be stored in your cart. Click on the top right corner of the navigation menu on CART – View Cart. Please contact me directly here or via Instagram if you need a speedy reply if this does not resolve the issue.
Why is photo ID required?
Not everyone is honest and scamming/theft is a real threat to this small business. Photo ID, such as a drivers licence or passport is required. You need to prove who you are in order to hire items with such high value. Your booking will not be confirmed until an ID/Address check is carried out. Please provide a clear picture of your photo ID along with a picture of you holding your ID under your chin (close up of your face and shoulders)
When is the latest I can book?
-Interstate bookings close on Sunday afternoon for guaranteed delivery by Thursday/Friday (unless other arrangements have been made). Any bookings made from Wednesday may not arrive on time – this is dependent on the location.
-Local Perth/Freo bookings can be made any time up until Saturday morning.
How do I pay?
For security you are required to pay via credit card for hire bookings. Debit cards and Zip Pay are not accepted.
Do I need insurance?
It is always advisable to purchase insurance as accidents do happen. The optional insurance fee covers minimal damage and repairs up to the amount of $50 (to cover basic cleaning or minimal damage). If damages exceed this amount your credit card will be automatically charged the difference. If no insurance is selected then you are liable for the full cost of all repairs. See the T&C’s for full details.
“Basic cleaning” or “Minimal damage” refers to minor wear that naturally occurs from light use. This may include small scuffs on corners, surface dust or dirt, finger print marks and light wear to the exterior of the bag. Insurance DOES NOT cover the cost of repairs or cleaning caused by neglectful use or MAKEUP MARKS!
How long can I hire for?
Booking duration is 4 days – this includes the delivery date. Items MUST be returned on time to allow for repairs/cleaning before the next hire. Any items sent back late will incur a $50 fee PER DAY! If your return day falls on a SUNDAY or PUBLIC HOLIDAY items must be returned on the next business day.
Can I book an extended time?
Yes. For extended hires please get in contact to discuss the extended dates before booking. Discounts for each week you hire are applied to the full weekly hire cost. Pay full price for the first week and the following weeks are charged at 50% of the hire price.
Do you express post?
Yes, express postage is available Australia wide or you can choose the local pick up option. HIRE postage includes express delivery and return costs. Any return delivery costs above $25 must be paid by the customer (if courier delivery is requested). If you require guaranteed overnight delivery additional costs may apply for courier services.
Can I pick up my item?
Yes, items can be picked up from 3:30pm. The address (located in Samson, Western Australia – Fremantle area) is supplied once the ID check is carried out and the booking has been confirmed.
When will my items arrive?
Items can take 4-5 days to arrive. Early mail outs can be arranged at no extra cost but please contact us directly to arrange this as it’s subject to availability.
When/How do I return the items I have hired?
Packages include a self addressed postage label. Send your items back no later than 5pm on the return day with the original packing. Local drop off returns are due back before 3pm.
Items being sent back at Post Office must be lodged over the counter (do not place it in a parcel box) – it is strongly advised that you keep the ‘lodgement receipt’ in case of missing items or delayed delivery. Do not label the parcel RETURN TO SENDER. Failure to use the return satchel provided will result in Adorn Collection taking no responsibility for lost items and the customer will incur the replacement costs.
What happens if I don’t return the item or it gets damaged?
You will be charged late fees of $50 each day the item is not returned on time. Repairs or full RRP replacement costs will be charged to your credit card. Please treat the item as if it was your own to avoid any extra charges. Keep in mind that items may be booked back to back, a late return that results in a late hire pick up will result in additional fees. By agreeing to the terms and conditions you authorise Adorn Collection to process charges to your credit card/account in the event of damages or failed returns.
Can I get a refund?
Hire fees are non-refundable unless items are faulty. For cancellations a credit note will be issued. A minimum of 3 days notice must be given to allow for postage cancellations. Credit notes have a 12 month expiry from the date issued.
If you are unsatisfied in any way with your item please get in touch asap as all customer inquiries are treated with the utmost importance.
Are the bags authentic?
Every effort has been made to ensure that bags in the hire collection are authentic and of the highest quality. Items are carefully chosen and sourced from various sellers and trusted websites.
POSTAGE and DELIVERY FAQ’S
Return postage is free, the customers pays for the delivery cost. In most cases Australia Post is used to deliver items from Adorn Collection located in Samson WA (Fremantle area). This can take up 4-5 days for interstate delivery. Courier delivery (overnight express) can be arranged for some areas and may incur an additional cost.
Guaranteed Delivery Times
Every effort is made to ensure items are sent on time. There are some instances where delivery may be delayed due to late returns, this is outside of Adorn Collection’s control.
Some areas are outside the ‘guaranteed next day’ network zone for express post and may take up to 4-5 days for delivery, even when sent via express post.
What if my item doesn’t arrive on time?
If the delivery company is at fault for delayed delivery a credit note will be issued for the hire cost of the item.
How late can I place an order to guarantee on time delivery?
If you would like your parcel to arrive by Thursday you must order before Sunday evening. Requests for late send out will be accepted on a case by case basis. Adorn Collection takes no responsibility for late send out items that don’t arrive on time without prior negotiation. No refund will be issued if items do not arrive by Friday. Order at your own risk after Sunday evening.